Privacy policy

Overview

Clinique Allure operates this website and all related features, tools, products, and services (the “Services”). Our store is powered by Shopify, which helps us operate and provide the Services to you.

This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, use the Services, make a purchase, or communicate with us. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy controls regarding how your personal information is collected, processed, and disclosed.

By accessing or using the Services, you confirm that you have read and understood this Privacy Policy.


1. Personal Information We Collect

“Personal information” means data that identifies you or can be reasonably linked to you. It does not include de-identified or anonymous information.

Depending on how you interact with our website and where you live, we may collect or process the following types of personal information:

Contact Details
– Name
– Address, billing address, shipping address
– Phone number
– Email address

Financial Information
– Credit or debit card numbers
– Payment details, payment confirmations, transaction details
– Financial account information

Account Information
– Username and password
– Security questions
– Preferences and account settings

Transaction Information
– Items you view, add to cart, wishlist, purchase, return, cancel, or exchange
– Past purchases

Communications
– Information you include when contacting customer support or communicating with us

Device Information
– Device type, browser type, network information
– IP address
– Unique identifiers

Usage Information
– How you navigate the site
– Pages viewed, actions taken, interactions with features

We may also create inferences from this information to personalize your shopping experience.


2. Sources of Personal Information

We may collect personal information from:

Directly from you
When you create an account, make a purchase, communicate with us, or use the Services.

Automatically
Through cookies, tracking technologies, and your device when you browse our site.

Service Providers
When our partners collect or process information on our behalf.

Other Third Parties and Business Partners
Where permitted by law.


3. How We Use Your Personal Information

Depending on how you use the Services, we may use your personal information for the following purposes:

A. Provide, Personalize & Improve the Services

– Process payments
– Fulfill and ship orders
– Manage your account
– Handle returns/exchanges
– Remember preferences and saved items
– Send account-related notifications
– Recommend products based on your activity
– Improve and tailor your shopping experience

B. Marketing & Advertising

– Send promotional emails, texts, or mail
– Show online ads based on your activity
– Remind you about abandoned carts

C. Security & Fraud Prevention

– Authenticate your account
– Protect transactions
– Investigate suspicious or harmful activity
– Protect the safety of the Services

D. Customer Communication

– Respond to inquiries
– Provide customer support
– Maintain our business relationship with you

E. Legal Compliance

– Comply with applicable laws
– Respond to lawful requests or government authorities
– Enforce our policies or terms


4. How We Share Personal Information

We may disclose your personal information under these circumstances:

Service Providers
Shopify, payment processors, data storage providers, shipping and fulfillment partners, IT and marketing support, customer service platforms, and others performing services on our behalf.

Business & Marketing Partners
To support advertising and marketing efforts.
Shopify may use your activity across different merchants to support personalized advertising.
Depending on your location, you may have the right to opt out.

When You Direct Us To
Such as shipping integrations or social media logins.

Affiliates
Within our corporate group.

Legal, Safety, or Business Reasons
Such as mergers, acquisitions, bankruptcy, enforcing policies, responding to legal requests, or protecting rights and safety.


5. Relationship With Shopify

Our store is hosted by Shopify. Shopify collects and processes information about your use of the Services to operate and improve the platform.

Shopify may also use certain data from your interactions (and interactions with other merchants) to provide enhanced features. In these situations, Shopify is responsible for responding to your privacy-related requests for that data.

To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy.
You can manage certain rights via the Shopify Privacy Portal, depending on your location.


6. Third-Party Links

Our website may link to other websites or platforms not operated by us. We are not responsible for their privacy practices.
Always review their privacy and security policies before providing personal information.

Information you share on public or semi-public spaces (e.g., social media) may be visible to other users.


7. Children’s Privacy

Our Services are not intended for children.
We do not knowingly collect personal information from anyone under the age of majority in their location.

We do not “sell” or “share” personal information of individuals under 16 years of age as defined by applicable law.


8. Security & Retention

While we use safeguards to protect your information, no system is completely secure.
Information sent over the internet may not always be protected during transmission.

We retain your personal information only as long as needed to:
– Maintain your account
– Provide the Services
– Comply with legal obligations
– Resolve disputes
– Enforce policies


9. Your Rights

Depending on your location, you may have the following rights:

Access / Know the personal information we hold
Delete your information
Correct inaccurate data
Receive a copy of your data (portability)
Opt out of marketing emails (unsubscribe anytime)

If you are in the UK or EEA, you may also have the right to:

Object to certain processing
Restrict processing
Withdraw consent if we rely on it

You may submit requests through the Services or by contacting us (details below).
We may need to verify your identity before completing your request.

We do not discriminate against you for exercising your rights.


10. Complaints

If you have concerns about how we handle your information, please contact us.
Depending on your location, you may have the right to appeal our decision or contact your local data protection authority.


11. International Transfers

Your personal information may be transferred, stored, or processed outside your country.

For transfers from the UK or EEA, we rely on approved safeguards such as Standard Contractual Clauses (SCCs), unless the destination country has been deemed adequate.


12. Changes to This Policy

We may update this Privacy Policy from time to time.
We will post the new version, update the “Last updated” date, and provide notice if required by law.


13. Contact Us

If you have questions or wish to exercise your privacy rights, you may contact us:
📧 clinique.allure.shop@outlook.com